Data Protection Policy

Personal Data Protection Policy

The privacy of your personal data is important to us and we are committed to accord the information the due level of care as presented in this Policy and consistent with the Personal Data Protection Act 2012.

This policy outlines our obligations and practices in the handling of the Personal Data we collect and hold about our clients, volunteers, partners and all others who come into contact with us across all touch points of our operations.

1. Collection, Use & Disclosure of Personal Data

We receive or collect personal data for the purpose of administering social services to our clients, engaging volunteers and donors, working with partners, reporting to proper Authorities and other relevant and reasonable work that are necessary to facilitate and enhance Fei Yue’s provision of social services.

We may for these purposes, contact you via mail, email, telephone, SMS or other communication means.

In providing you with a service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organisations unless we have your consent &/or are required to disclose your Personal Data as required in the normal course and scope of our operation in the provision of our services to you, &/or for contractual, legal and regulatory requirements.

Family Central works with ministries that administer funds and support to our clients. We would like to inform you that the National Silver Academy (NSA) is an initiative under the Action Plan for Successful Ageing and is therefore a government initiative. C3A is “an organisation that is acting on behalf of a public agency” to administer the NSA subsidies.  Hence, C3A as the administrator for NSA subsidies and acting on behalf of the Ministry of Health is authorized to continue collecting full NRIC numbers for the purpose of administering the NSA subsidies.

Trainees applying for SkillsFuture Credit are also to provide their physical NRICs for the purpose of verification and proper governance of training grant disbursement.

We request your kind cooperation to provide your NRIC where required so that we can verify your eligibility and administrate the relevant subsidies.

2. Right of Access & Correction

You may request for access and/or amendment to your personal information by informing the service staff whom you know about your request. Or you may contact us at  [email protected] or call 9685 4812 if you wish to seek clarifications on such requests.

3. Withdrawal of Consent

Withdrawal of consent should be made formally in writing with document proof. Whilst we respect your decision to withdraw your consent, this may restrict our ability to provide you with our continued service. Therefore, Family Central has the right to decide whether to continue or to terminate the service.

4. Protection & Retention

Security of Personal Data is important to us and we take all reasonable precautions to protect Personal Data from misuse, loss, unauthorized access, modification or disclosure.

We will retain your Personal Data for a reasonable period for the purposes as cited or until you request for us to delete the Personal Data, or as required by law.

5. Right to Amend Personal Data Protection Policy

We reserve the right to amend this Personal Data Protection Policy at any time. If we make any changes to this Personal Data Protection Policy and the way in which we use your Personal Data we will post these changes on our websites. Please check our Personal Data Protection Policy on a regular basis.

For queries on our clients’ data protection policies, please email Mr Lee Jit Shin at [email protected].